Política de reembolso
Returns & Refunds Policy
Last updated: August 20, 2026
At Confifonte, we want your shopping experience to be satisfying. If for any reason you need to return a product, below you'll find the applicable conditions.
Right of Withdrawal
In accordance with the regulations applicable to distance purchases, consumers have a period of 14 calendar days from receipt of their order to exercise their right of withdrawal, without needing to state a reason.
To request a return, the customer must contact us within that period through:
Email: confifonte@gmail.com
The request should include:
Full name.
Order number.
Product you wish to return.
Reason for the return, if you wish to provide one.
Once we receive your request, we will let you know the steps needed to complete the return.
Return Conditions
For a return to be processed correctly, the product must be returned in suitable condition, along with its accessories and, whenever possible, in its original packaging.
The customer may only handle the product to the extent necessary to check its nature, characteristics, and functioning.
The customer will be responsible for any diminished value of the product resulting from handling beyond what is necessary to check its characteristics and functioning.
Return Costs
If the right of withdrawal is exercised, the direct costs of returning the product will be borne by the customer, unless Confifonte expressly states otherwise, or the return is due to a defective or incorrect product, or an error attributable to Confifonte.
Defective, Damaged, or Incorrect Products
If you receive a defective product, one damaged during shipping, or different from what you ordered, please contact us as soon as possible at:
To process the issue, we may request photos or videos of the product and packaging, as well as the order number.
If a defect, lack of conformity, or an order error attributable to Confifonte is confirmed, we will arrange the appropriate solution in accordance with current legislation, at no cost to the customer.
Refunds
Once the return is approved and the product received, we will check its condition.
When a refund applies, it will be made using the same payment method used for the purchase, unless another method is expressly agreed upon.
If the right of withdrawal is exercised, the corresponding amount will be refunded in accordance with applicable law, including, where applicable, the standard delivery costs paid by the customer.
The refund may be withheld until we receive the returned products or until the customer provides proof that they have been shipped, whichever condition is met first.
Products Not Eligible for Return
The right of withdrawal does not apply in the cases established by current legislation, including certain products that, by their nature, cannot be returned or may deteriorate.
Legal Warranty
Returns under the right of withdrawal are independent of the legal warranty of conformity.
If the product shows a lack of conformity, defect, or issue covered by the legal warranty, the customer may request the corresponding remedy in accordance with current regulations.
New products sold to consumers in Spain generally carry a 3-year legal warranty of conformity.
How to Request a Return
To start any return, please write to us at:
Email: confifonte@gmail.com
Subject: Return – Order #[ORDER NUMBER]
Our team will provide you with the corresponding instructions to complete the return.
Important: Do not send any product to a return address without first contacting Confifonte and receiving instructions.
Contact
If you have any questions related to returns, refunds, or defective products, you can contact us at:
Confifonte
Email: confifonte@gmail.com
Website: https://confifonte.com
We are committed to handling every request quickly and transparently, at all times respecting the rights granted to consumers under applicable law.