Returns and Refunds Policy
Last updated: August 20, 2026
At Confifonte, we want your shopping experience to be satisfactory. If for any reason you need to return a product, you will find the applicable conditions below.
Right of withdrawal
In accordance with the regulations applicable to distance purchases, consumers have a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, without the need to provide a reason.
To request a return, the customer must contact us within said period via:
Email: confifonte@gmail.com
In the request, you must indicate:
- Full name.
- Order number.
- Product you wish to return.
- Reason for the return, if you wish to state it.
Once the request is received, we will indicate the necessary steps to make the return.
Return conditions
In order for the return to be processed correctly, the product must be returned in suitable condition, along with its accessories and, whenever possible, in its original packaging.
The customer may handle the product only to the extent necessary to verify its nature, characteristics, and functioning.
The customer will be responsible for any decrease in the value of the product resulting from handling that goes beyond what is necessary to verify its characteristics and functioning.
Return shipping costs
In the event of exercising the right of withdrawal, the direct costs of the return will be borne by the customer, unless Confifonte expressly indicates otherwise or the return is due to a defective or incorrect product, or an error attributable to Confifonte.
Defective, damaged, or incorrect products
If you receive a product that is defective, damaged during transport, or different from the one ordered, please contact us as soon as possible at:
confifonte@gmail.com
In order to process the claim, we may request photographs or videos of the product and packaging, as well as the order number.
If it is confirmed that there is a defect, a lack of conformity, or an error in the order attributable to Confifonte, we will manage the corresponding solution in accordance with current legislation, without the customer having to assume the corresponding costs.
Refunds
Once the return is approved and the product is received, we will proceed to check its condition.
When a refund is due, it will be made using the same payment method used to make the purchase, unless another method is expressly agreed upon.
In case of exercising the right of withdrawal, the corresponding amount will be refunded in accordance with applicable law, including, where appropriate, the standard delivery costs paid by the customer.
The refund may be withheld until we receive the returned products or until the customer provides proof of having sent them, whichever condition is met first.
Products not eligible for return
The right of withdrawal will not be applicable in those cases established by current legislation, including certain products which, by their nature, cannot be returned or may deteriorate.
Legal warranty
Returns due to withdrawal are independent of the legal warranty of conformity.
If the product has a lack of conformity, defect, or problem covered by the legal warranty, the customer may request its corresponding solution in accordance with current regulations.
New products sold to consumers in Spain generally have a 3-year legal warranty of conformity.
How to request a return
To initiate any return, you must write to us at:
Email: confifonte@gmail.com
Subject: Return – Order #[ORDER NUMBER]
Our team will provide you with the corresponding instructions to complete the return.
Important: Do not send any product to a return address without having previously contacted Confifonte and received instructions.
Contact
If you have any questions regarding returns, refunds, or defective products, you can contact us at:
Confifonte
Email: confifonte@gmail.com
Web: https://confifonte.com
We are committed to managing each request quickly and transparently, respecting at all times the rights recognized to consumers by applicable law.